You already paid to acquire them. We help you win them back.
Businesses spend money acquiring customers, then lose revenue because nobody consistently follows up with the customers they already have. TBC Reconnect becomes the team responsible for that follow-up — personalized email and phone outreach, every interaction tracked, and warm opportunities handed back to your business.
Your outsourced account manager
From first audit to warm handoff, we run the follow-up that turns past customers into repeat revenue — without adding work to your plate.
Customer Audits
We analyze your customer history and surface exactly who's gone quiet and who's most likely to buy again — turning a forgotten list into your highest-ROI sales opportunity.
Personalized Outreach
We handle the consistent, personalized follow-up on your business's behalf — written for your customers, never generic blasts — while you stay focused on running the business.
Data Organization
We clean, update, and structure your customer records so every opportunity stays visible and actionable — no more revenue lost to messy or outdated lists.
Retention & Rebooking
We bring former customers back and nurture the relationships that turn one-time buyers into loyal, recurring revenue.
Reporting
You see every touchpoint, response, and warm opportunity with clear next steps — so you always know exactly what your reactivation investment is producing.
The whole service in five steps
You give us your dormant customer list. We identify who to target, email and call them, track every interaction, and send interested customers back to you.
You send your list
You give us your dormant customer list — names, contact details, and the last time each one bought or booked.
We find who to target
We audit and organize the list, ranking customers by how likely they are to come back and how much they're worth.
We email and call them
We run approved, personalized outreach from your business — consistent follow-up, written for each customer.
We track every interaction
Every send, reply, call, and outcome is logged in your CRM or workbook, so nothing slips and nothing gets lost.
They come back to you
Interested customers are handed back to your team warm and ready to book — with the conversation history attached.
Promises we can actually keep
We're new, so we won't show you performance statistics we can't document yet. Here's what every client gets from day one.
Personalized Outreach
Every message is written for your business and your customer — no generic blasts, no mass automation.
Human Follow-Up
Real people make the calls and read the replies. Consistent, personalized follow-up — never a drip campaign.
CRM Tracking
Every touchpoint, response, and outcome is logged in your CRM or workbook, so you always know where things stand.
Warm Opportunity Handoffs
Customers who are ready to book are sent back to you with the full context — your team just closes.
As soon as we have documented client results, they'll replace this section — never before.
Imagine you run a salon with 1,200 past customers
You already earned every one of them. Here's what happens once TBC takes over the follow-up.
TBC identifies the customers who haven't booked recently.
We organize them by opportunity — most valuable and most likely first.
Approved, personalized outreach begins from your business.
We call the priority customers directly.
Every response and outcome is tracked in your workbook or CRM.
Ready-to-book customers are sent straight back to your team.
That's the whole service. You keep running the salon — we keep the follow-up moving.
See what your list is worthYour list stays yours
You're handing us your customers. Here is exactly how we treat them, what we need from you, and what happens if you ever leave.
How your customer information is handled
Your records stay yours. We work from an access-controlled copy that is private to your account, used only for your reactivation campaign, and never shared, sold, or used for another client. Access is limited to the team members working on your account.
Outreach runs on your behalf
Every email and call comes from your business, using an approved company email address and authorized customer information. You approve the messaging before outreach begins, and you can pause it at any time.
What access TBC needs
Three things only: a copy of your dormant customer list (names, contact details, last purchase or booking date), an approved sending email or domain, and your CRM or tracking workbook. We never need passwords to your payment or booking systems.
When the relationship ends
Outreach stops immediately. Within 30 days of your instruction we return your records to you and delete our copies, then confirm the deletion in writing. No lock-in, no data held back.
Read the full Privacy Policy and Terms of Service.
Built for businesses that have earned customers
If you have past customers and no consistent follow-up system, this works for you. A few of the industries we serve:
Beauty & Wellness
Salons, med spas, barbers, nail and lash studios
Fitness & Instruction
Gyms, studios, martial arts schools, personal training
Automotive
Repair shops, detailing, tire and service centers
Home Services
HVAC, plumbing, electrical, roofing, landscaping
Photography & Creative
Studios, event and portrait photographers
Professional Services
Dental, chiropractic, legal, accounting, insurance
Restaurants & Hospitality
Cafés, restaurants, catering, event venues
Retail & Boutiques
Boutiques, specialty shops, local e-commerce
Find your coverage level
Drag the slider to your current customer count. We'll recommend the plan that fits — then you can book a free audit.
Essentials
- Up to 500 customer records
- Dormant-account audit & segmentation
- Personalized email outreach — up to 2 touches per customer each month
- Custom follow-up tracker for your list
- Monthly activity report with next steps
Growth
- Up to 1,100 customer records
- Everything in Essentials, plus:
- Phone outreach to priority customers
- Up to 3 touches per customer each month
- CRM or workbook updates after every contact
- Warm opportunity handoffs
- Biweekly performance review
Account Management+
- Up to 1,550 customer records
- Everything in Growth, plus:
- Multi-channel follow-up (email, phone, text where approved)
- Dedicated account manager for your business
- Rebooking and retention campaigns
- Weekly reporting and strategy session
* Invoiced after your free intro meeting — no charge at booking.
Every plan is $699, $999, or $1,299 per month — invoiced after your free intro meeting, never at booking.
Clear service expectations
See how many customers you're leaving behind.
A free customer reactivation audit shows you exactly who's gone quiet, what they're worth, and what it would take to win them back.
Book a Free Customer Reactivation Audit